Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached , and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at highendfindz@gmail.com. Please note that returns will need to be sent to the following address:

Street-address returns: Turowska 63, 05-230 Kobyłka, Poland.

Alternatively, returns can be sent to InPost parcel locker ZIE05M.

phone number 733204899 

e-mail: highendfindz@gmail.com

  • You will be responsible for the direct cost of returning the goods, unless otherwise specified.

  • You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

  • We will reimburse all payments received from you, without undue delay and in any event no later than 14 days after we receive the returned goods



You can always contact us for any return question at highendfindz@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days after we receive the returned goods. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since we received your returned goods, please contact us at highendfindz@gmail.com.