Refund policy
Right of withdrawal – 14 days
If you are a consumer, you can withdraw from your purchase within 14 days of receiving your item, without giving any reason. In Poland, this right also applies to sole traders buying items that are not related to their professional activity.
How to return an item
- Let us know within 14 days of delivery by emailing highendfindz@gmail.com with your order number, or by sending us the withdrawal form below. A clear statement in any form is enough.
- Send the item back within 14 days of informing us to:
Highend Findz Tomasz Zakrzewski, Turowska 63, 05-230 Kobyłka, Poland
or, within Poland, to InPost parcel locker ZIE05M (phone 733 204 899, e-mail highendfindz@gmail.com). - You pay the direct cost of sending the item back. Please pack it securely, as you are responsible for the parcel until it reaches us. The original packaging is not required.
Condition of returned items and our security tag
All our items are pre-owned and each one carries a Highend Findz security tag, attached in a clearly visible place. The tag lets us confirm that the item returned is the exact item we sent, and protects our customers against swapped items and items being worn and returned.
You are welcome to try the item on as you would in a shop, to check its condition, size and fit. Please do not wear it outside, wash or alter it, and do not remove the security tag.
You are responsible for any diminished value of the item resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. Removing the security tag, wearing the item or causing damage, odours or stains counts as such handling, and we will reduce the refund by the resulting loss of value.
Refunds
We will refund all payments received from you, including the original delivery cost (up to the cost of the cheapest standard delivery we offer), without undue delay and no later than 14 days from the day we receive your withdrawal notice. We may withhold the refund until we have received the item back or you have supplied proof of having sent it, whichever is earlier.
Refunds are made using the same payment method you used for the purchase, unless we agree otherwise, and you will not be charged any fees for the refund. If you chose a more expensive delivery method than our cheapest standard option, we will not refund the difference. Your bank or card issuer may need some extra time to post the refund.
Damaged, faulty or wrong items
Please inspect your parcel on delivery. If the packaging is visibly damaged, ask the courier to write a damage report. If the item does not match its description, is damaged or you received the wrong item, contact us at highendfindz@gmail.com with your order number and photos. This is a complaint, not a return, and is described in our Terms of Service (section 25 “Complaints”). We will respond within 14 days.
Exceptions
Gift cards cannot be returned.
Exchanges
Every item is unique, so we cannot exchange items directly. To get a different item, return the one you have and place a separate order.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Highend Findz Tomasz Zakrzewski, Turowska 63, 05-230 Kobyłka, Poland, e-mail: highendfindz@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ______________________
Order number: ______________________
Ordered on (*) / received on (*): ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Bank account for the refund (optional): ______________________
Signature of consumer(s) (only if this form is sent on paper): ______________________
Date: ______________________
(*) Delete as appropriate.